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How 9888 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account with us, deposit via bKash, Nagad or Rocket, or reach out to our support team, we collect only what we need to keep your account working and your transactions…

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device controlsRight to access or delete your data
9888 How 9888 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to review, correct or request deletion of your personal data, our support team handles those requests directly. Reach us through any of the channels below and include your registered mobile number so we can locate your account quickly. We aim to acknowledge privacy requests within one business day and resolve them within the timeframe required by applicable rules.

Team online

Live Chat

Open the chat icon in the 9888 app or browser lobby. Give your registered number and state your privacy request clearly.

Email Support

Write to our support address with your account details and the specific data request — access, correction or deletion — you are making.

Help Centre

Our Help Centre has a dedicated privacy section where you can submit a formal data request form and track its status.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We use SSL encryption on every page and every transaction. Your bKash, Nagad or Rocket wallet identifiers are never shown in plain text after initial entry. Session cookies keep your account active across devices — if you log in on mobile and later switch to a browser, your session carries securely. You can clear cookies at any time from your browser or app settings, which will log you out and require a fresh OTP login.

Encryption

All data in transit and at rest is encrypted. Payment identifiers for bKash, Nagad and Rocket are masked after entry and never exposed in account logs.

Cookie Controls

Session and analytics cookies are used. You can manage cookie preferences in your browser settings or through the cookie banner shown on first visit.

Data Retention

Active account data is kept while your account is open. On closure, we retain only what applicable law requires and then delete the rest on schedule.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion — subject to legal retention obligations. Contact support to start.

Your Privacy Questions, Answered

These are the questions we hear most often about how your data is handled on 9888. If yours is not here, reach out through the support channels above.

We collect your mobile number, name, and the payment identifiers you use — bKash, Nagad or Rocket. We also log device type and session data for account security purposes.

Yes. Wallet identifiers are encrypted at rest and masked in your account view. They are accessed only when you initiate a transaction, and never shared with third parties.

Yes. Contact our support team with your registered mobile number and request a data export. We will respond within the timeframe required under applicable rules in eligible regions.

Submit a deletion request through live chat or email support. We will delete what we can under applicable law, and tell you clearly what we must retain and for how long.

We do not sell your data. We share only what is necessary with payment processors like bKash, Nagad and Rocket to complete your transactions, and with service providers bound by confidentiality agreements.

We retain data required by applicable law for the period that law specifies, then delete it. You will be told what is kept and why at the time you close your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.